At Èclat Perfumes, we strive for perfection in every bottle. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Conditions

To be eligible for a return, please ensure that:

  • The item is returned within 7 days of receipt.
  • The perfume is unopened, unused, and in its original cellophane packaging.
  • The product is in the same condition that you received it.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Items that have been opened or the security seal has been broken.
  • Products purchased during a clearance or “Final Sale.”

3. Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

5. Shipping Costs

Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable.

Contact Us

For any questions regarding your return, please reach out to our team:

  • Email: eclat.aep@gmail.com
  • Phone: 0543838966